Frequently Asked Questions
Everything you need to know about your luxury hair extensions.
How do I choose the right shade for my hair?
We offer a free color matching service! You can upload a photo of your hair in natural lighting to our website, or purchase a sample swatch to ensure a perfect blend with your natural hair.
Can I use heat styling tools on my extensions?
Yes, because BELLAMI extensions are made from 100% Remy human hair, you can curl, wave, and straighten them. We recommend using a heat protectant spray and keeping the temperature below 350°F to maintain hair health.
How long do BELLAMI hair extensions typically last?
The lifespan depends on how well they are maintained and how often they are worn. Generally, our clip-in extensions last 6-12 months, while professional semi-permanent extensions last 3-6 months with proper care.
What is your return and exchange policy?
We offer a 30-day exchange and return policy on unopened hair extensions. The security seal must be intact; once the packaging is opened, we cannot accept returns for hygienic reasons.
How long does shipping take?
Standard shipping within the continental US typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your hair for a special event.
Can I dye or bleach my extensions?
You can deposit color or use a toner on our extensions since they are real human hair. However, we do not recommend bleaching or lightening them, as the chemical process can damage the integrity of the hair.